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FAQ


PRODUCT RELATED

  1. Where can I purchase Chad Kenyon® products? Our line is available on chadkenyonhair.com and nordstrom.com
  2. Are your products tested on animals? Our formulas are never tested on animals.
  3. Are your products vegan and gluten free? Please contact Customer Service for individual product verification.
  4. Do you use parabens in your products? Paraben preservatives are not used in our products
  5. I need more help. Who can I speak to about product questions? You can contact us directly at info@chadkenyonhair.com or call us at 1-855-895-6980.

SHIPPING & HANDLING

  1. I placed an order. When will my order ship? Orders are shipped within 2 business days after the order has been received. You will receive an email notification once your order has shipped along with tracking information.
  2. What is your shipping policy? Orders placed by 12:00 noon Eastern Time, Monday through Friday, will be processed within 1-2 business days. Orders received after that time or on the weekend will be process the next business day, with the exception of Holiday or high volume timeframes. Once an order has been processed and shipped, it typically takes from 3-7 days to arrive using Ground shipping, depending on the destination. Expedited orders using Two-Day or Overnight delivery should arrive the designated number of business days after being shipped.
  3. Do you offer free shipping? Yes, we offer free standard shipping within the US on orders of $35 or more.
  4. Do you ship to P.O. Boxes? Yes, we can ship to P.O. boxes via USPS Ground shipping only. Orders to such as addresses are not eligible for expedited shipping. Please be sure to select only the Ground shipping option during checkout.
  5. Do you ship internationally? Unfortunately, we do not ship internationally at this time.
  6. How do I track my order? You can track your shipment using the Tracking Number and carrier link that is provided in your shipping confirmation message.

ORDERING

  1. Do I need to set up an account to place an order? No, but if you do, you can store your billing address, multiple shipping addresses, join our mailing list and easily check your order status. And we can contact you if there's a problem with your order. If you choose not to create an account, simply select “Guest” at checkout.
  2. Can I change my order once I've placed it? Please contact us immediately (within 24 hours) if you need to modify or change your order.   
  3. Can I cancel my order? Due to our fast fulfillment processing, we unfortunately may not be able to cancel your order unless you contact us within 24 hours after it has been placed.
  4. How can I get in touch with your customer service team? Customer Service can be reached by calling 919-361-8200 or via email at orders@chadkenyonhair.com.
  5. I emailed/called your customer service team. When should I expect a response? Our Customer Service team will respond to your email or phone message within 24-48 hours. Please note, this timeframe may be extended during and immediately after new product launches.

RETURNS & EXCHANGES

  1. What is your return/exchange policy? If for any reason you are not completely satisfied with your chadkenyonhair.com purchase you can return the products for a full refund of the purchase price (less original shipping and handling fees) within 30 days of purchase. Shipping costs for any returns will not be reimbursed unless there was a shipping error or product damage.
  2. My order arrived damaged. What should I do? If your order arrives damaged, please contact Customer Service within 24 hours by calling 919-361-8200 or via email at orders@chadkenyonhair.com. We will offer a full refund for your order.
  3. I have not received my order confirmation, what should I do? If you do not receive your order confirmation within 24 hours of placing your order, please reach out to our Customer Service team.

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