Shipping, Return & Exchange Policy
This Policy may be updated from time to time. We encourage you to check back periodically for updates.
Last Updated: August 28, 2018
SHIPPING AND HANDLING
You will have multiple shipping options available at the time of checkout. The time for delivery depends on the shipping method selected and the destination of the shipment. Please allow extra time for shipments during special promotions, new product launches, holidays, or other seasonal fluctuations. We cannot be responsible for any delays in shipping caused by ground or air transportation delays, severe weather, or other circumstances out of our control.
RETURN FOR REFUND OR EXCHANGE
chadkenyonhair.com offers a 30-day satisfaction guarantee. If you are unsatisfied with your purchase from chadkenyonhair.com for any reason within 30 days of your original purchase date, you may return your purchase for a full refund of the purchase price, less original shipping and handling fees. Shipping costs will never be refunded unless a shipping error was made by chadkenyonhair.com. Examples of shipping errors include incorrect shipping service used after customer selected and paid for other service, incorrect product was shipped, or the product was unusable due to damage incurred during shipping. You may also request to exchange your product for a new product.
In the case of exchanges, we recommend you place a new order for the replacement product and we will then issue a credit after the returned goods are received and processed. Exchanged products will be charged a new shipping and handling fee and you may select the method of shipping at checkout.
To complete your return, we require a receipt or proof of purchase from chadkenyonhair.com. Products purchased from other retailers or other e-commerce sites may not be returned to chadkenyonhair.com, even if they are Chad Kenyon branded products.
If more than 30 days have passed since your original purchase date, refunds are allowed only in the sole and absolute discretion of chadkenyonhair.com.
If your return is approved for a refund, then your refund will be processed within 48 hours. A credit will automatically be applied to your credit card or original method of payment.
If you are expecting a refund and haven’t received it after one full billing cycle on your credit card statement, we suggest you contact your credit card company first, as it may take some time before your refund is officially posted or it may be in process.
Click here to start a return request.
Only regularly priced products may be returned for refund or exchange. All promotional, sale or discontinued items are final sales and cannot be returned. The determination about whether an item is eligible for return is made only in the sole and absolute discretion of chadkenyonhair.com.
If you received product as a gift and the product was marked as a gift by the purchaser and shipped directly to you, you will receive a product credit for the value of your return. Gifts may not be exchanged for a cash refund.
SHIPPING FOR RETURNED PRODUCTS
To return your product, please send it to the attention of: Chad Kenyon Hair, 3508 Tricenter Blvd., Durham, NC 27713. Please be sure to include your name, email and telephone contact information, and return shipping address.
You will be responsible for paying for your own shipping costs for returning product. Shipping costs are non-refundable.
We encourage all customers initiating a return to use a trackable shipping service or to purchase shipping insurance. We cannot guarantee that we will receive your returned product and cannot track returns without a tracking number.
UPDATES TO POLICY